I sent this to them. If anybody is bored, consider copying and sending too.
support@royalenfield.com
Maybe they do something? Who knows?
Hello,
I am greatly enjoying my 2021 Royal Enfield Himalayan! It is a truly wonderful motorcycle.
Unfortunately, when I bought paniers for this motorcycle,through my dealer, the racks that were delivered are defective. The left side rack is out of calibration and takes a great deal of mechanical stress to install. I had to use a very long bolt and essentially force-CRANK it into place, under
greatstress.
I am a member of the RE Owners forum and this appears to be a known, common problem with your racks. The left side pannier racks are not calibrated to fit the bike. THe right ones appear to fit fine. This is known production flaw. And yet you continue to sell these defective racks.
I respectfully request that you 1) stop selling defective pannier racks and 2) replace the left sided defective rack for those who received a defective rack.
We all love this bike! In fact, I have bought TWO Royal Enfield bikes -- the Himalayan and a Continental GT (for my son) and I have plans to buy a INT650 for myself.
Please consider doing the right thing and stop selling the defective racks and replace the defective ones that have been sold.
Best regards,
Curt Meinecke